Terms and Conditions

Last updated: 12 October 2026

Please read these terms carefully before using our website or placing an order.

2. Application of terms

These General Terms and Conditions govern the relationship between the Seller (Hiki slastičarnica) and the Customer.

By using this website or purchasing products, you confirm that you:

• have read these terms
• understand them
• accept them in full

If you do not agree, please do not use our services.

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3. Definitions

• Customer – a person who purchases a product
• User – any person who uses the website
• Consumer – a natural person acting outside their business activity
• Seller – Hiki slastičarnica
• Distance contract – a purchase made over the internet

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4. Prices and payment

All prices:

• are shown in euros (€)
• include VAT
• are valid at the time of ordering

Payment methods:

• cash on delivery (for delivered orders)
• card or cash when collecting at our shop

The Seller reserves the right to correct incorrectly displayed prices before the contract is concluded.

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5. Delivery

• Free delivery within 2 km of our shop, with no minimum order
• We do not deliver beyond 2 km, but you can pick up your order at our shop

Delays are possible:

• during promotions
• in exceptional circumstances

Personal pickup:

Available with prior notice by email.

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6. Conclusion of the contract

The contract is concluded when the Customer receives the order confirmation.

Products are not reserved until:

• payment has been made
• the order has been confirmed

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7. Right of withdrawal

The Customer has the right to withdraw from the contract within 14 days without giving any reason.

Conditions:

• the product has not been used
• it is in its original packaging

The Customer bears the cost of returning the goods.

Refunds are made after the goods have been received.

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8. Complaints

You can submit a complaint:

• by email: shuiprufati@gmail.com
• by post: Maksimirska cesta 85, Zagreb

You will receive a response within 15 days.

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9. Material defects

In the event of a defect, the Customer is entitled to:

• repair
• replacement
• a price reduction
• termination of the contract

In accordance with the Civil Obligations Act (Zakon o obveznim odnosima).

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10. Warranty

Products are covered by the manufacturer’s warranty.

The Customer must keep:

• the receipt
• the warranty card

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11. Out-of-court dispute resolution

Disputes may be resolved:

• amicably
• through a body for the alternative resolution of consumer disputes

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12. Liability

The website is used at your own risk.

The Seller is not liable for:

• technical errors
• inaccuracies in descriptions
• interruptions in the website’s operation

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13. Data protection

Personal data is processed in accordance with applicable regulations (GDPR).

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14. Final provisions

The Seller reserves the right to amend these terms without prior notice.

The law of the Republic of Croatia applies to all disputes.